COVID-19

3/27/2020

60-Day Moratorium for Policy Cancellation / Nonrenewal

In response to the rapidly evolving COVID-19 situation, Woodville Mutual is implementing a 60-day moratorium for the cancellation or nonrenewal of insurance policies that are due to the failure to pay premiums. In addition, all fees associated with late or non-payment will be waived. This moratorium will retroactively run from March 19, 2020 – May 18, 2020. We will comply with all state-specific requirements related to the COVID-19 pandemic as they evolve.

3/23/2020

Update: Office Hours

Woodville Mutual offices are accessible to customers with the following limits.

Walk-in hours are from 10am - 2pm and dedicated times for “high risk” individuals are from 10am -11am.

Customers will be contained to the vestibule area which is sanitized hourly.

You may still contact Woodville Mutual during normal business hours via telephone, email or fax.

3/18/2020

Support for policyholders affected by COVID-19

As the situation regarding COVID-19 continues to evolve, we recognize that our policyholders will be impacted and that some will face financial hardship.

If you are a policyholder whose employment and income have been directly affected by this situation, please contact your agent. We are ready to help with billing and payment issues, including the possible postponement of billing due dates and policy cancellations due to nonpayment of premium. We would also waive any associated service fees or reinstatement fees.

Please note that this postponement does not waive payments due during the postponement period, but offers additional time for those directly impacted to pay their premiums.

Also, please keep in mind that policyholders can make payments and submit claims by visiting our website.

We are ready to assist you and our policyholders during this difficult time. Please contact us with any questions or concerns you might have.